Terms & Conditions
Terms and conditions for camping, touring and static caravan holidays at Chy Carne Holiday Park
These terms and conditions form part of your booking contract with us.
Please read them carefully
Booking conditions
Cancellation Scheme
The cancellation scheme premium is not automatically included in the cost of the holiday unless you specifically select otherwise .We strongly advise you take this as no refunds are given without it for a small premium. Chy Carne will only refund monies paid excluding the cancellation premium and deposit, provided we receive written confirmation of cancellation of the entire party at least 28 days before the commencement of your your holiday. Between 28 days to arrival and your arrival date Chy Carne will only refund monies paid, if cancellation is due to any of the following- Death, serious illness or redundancy to a member of the booked party. Please note the claim must be in writing and supported by the relevant documents. Our acknowledgement is evidence of our having received your notification.
Cancellation Scheme Charges
The cancellation scheme premium is 5% of the total holiday cost for camping and touring
The person in whose name the booking/invoice is made out is deemed to be the person who is responsible for the booking, payment of deposit and balance and the behavior of all party members
A non refundable deposit is required with all bookings of 30% of the total holiday cost to secure your pitch or static caravan.
We will send you confirmation showing your balance which must be paid at least 30 days before your arrival. A reminder will be sent via email 62 days before your arrival date
It is your responsibility to check the details of your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival
All booking information is strictly confidential and under no circumstances will be given to a third party.
All bookings/accommodation is booked on a self catering basis. We do not provide electric hook up cables Certain items can be purchased from our on-site camp shop.
Special Requirements
We will do our very best to accommodate special requests, please let us know when placing your booking if you have any specific requirements.
Specific Pitches or Pitches booked “together”
We take many bookings where guests request specific pitches/ caravans or pitches together. While we will do our very best to accommodate such requests we can not guarantee this 100% of the time, but we do try!!
Specific pitches can be reserved, however , we reserve the right to re-allocate pitches on arrival if required subject to weather and ground conditions.
Tents and caravans etc must be sited to the middle of each pitch so that a vehicle and awning can go either side.
Unit sizes
Due to fire regulations, relating to unit separations the size of the unit booked must be stipulated at the time of booking to ensure the pitch booked is large enough. In circumstances where the unit size caravan, motor home or tent of any size etc including awnings or gazebos exceeds that of the pitch booked We reserve the right to require the rearrangement of pitch equipment or to relocate or refuse accommodation which may not be refundable.
Duration of stay
All pitches for any duration for 3 nights or longer must be booked and paid for in full 30 days before arrival date. We also require all bookings to be paid for in advance to guarantee a pitch if the arrival date is less than 30 days before your arrival date
There is no guarantee that pitch bookings can be extended beyond the dates already booked.
Changes to bookings
Telephone alterations to booked holiday dates must be confirmed either by telephone or email. We ask guests to notify us of any date changes to bookings at least 7 days prior to arrival. We can not however guarantee that we can accommodate such request but will in that event offer a suitable alternative where ever possible. The full payment for the booking will still be required 56 days before arrival.
Payment on Arrival
For Guests that have not booked are required to pay the balance for their duration on arrival at reception before pitching.
Cancellation Of Booking
Cancellation Scheme
The cancellation scheme premium is not automatically included in the cost of the holiday unless you specifically select otherwise We strongly advise you take this as no refunds are given without it For a small premium. Chy Carne will only refund monies paid excluding the cancellation premium and deposit, provided we receive written confirmation of cancellation of the entire party at least 28 days before the commencement of your your holiday. Between 28 days to arrival and your arrival date Chy Carne will only refund monies paid, if cancellation is due to any of the following- Death, serious illness or redundancy to a member of the booked party. Please note the claim must be in writing and supported by the relevant documents. Our acknowledgement is evidence of our having received your notification.
Cancellation Scheme Charges
The cancellation scheme premium is 5% of the total holiday cost for camping, touring or static caravan
Chy Carne cancellation scheme covers you until you arrive on site after which refunds cannot be given if for any reason you leave early We may wish to take out your own holiday insurance to cover this.
If you have your own holiday insurance and do not require ChyCarne cancellation scheme we will be require you to inform us so we can remove the premium
All cancellations must be received by email or post. We reserve the right to recover the full cost of your booking if we do not receive a written notice of cancellation. A minimum of 30 days notice is required for all cancellations or full payment will be due No refunds will be given without the ChyCarne cancellation scheme
The balance is due 30 days prior to arrival, please note if the balance has not been received we reserve the right to cancel your booking and reallocate your pitch
Once a booking has been made the deposit cannot be refunded under any circumstances should you subsequently cancel your holiday.
Once on site refunds cannot be given if for any reason you cut your holiday short
Camping and touring pitches are available from 2pm on the day of arrival. If you are delayed on your journey, please let us know as soon as possible by telephoning our reception on 01326 290200. We reserve the right to re- let your pitch if you have not contacted us or arrived by 8pm. No refunds will be due for non-arrivals.
We reserve the right to delay check-in.
Arrival & Departure
Camping and touring Pitches are available from 2pm on the day of arrival. Reserved pitches will be held until 8pm on the day of arrival.
Static caravans are available from 4pm on the day of arrival.
If you are delayed on your journey, please let us know as soon as possible by telephoning our reception on 01326 290200. We reserve the right to re- let your pitch if you have not contacted us or arrived by 8pm. No refunds will be due for non-arrivals.
We reserve the right to delay check-in.
Vacating your pitch or static caravan
ALL pitches must be vacated by 12 noon unless by prior arrangement. We reserve the right to charge for an extra night for late departures unless by prior agreement. If you would like to leave later than 12 noon, please speak to us beforehand – a further charge may be required.
All static caravans must be vacated by 10am unless by prior arrangement, they must be left in a clean and tidy manner and ready for our cleaned to gain access at 10am.
Day Visitors
If you are expecting visitors, please inform us in advance of their arrival, and provide us with a car registration number if possible. Please inform us if your visitors have dogs if so they are to be kept under the same control as clients dogs. We reserve the right to make a small charge for day visitors.
Dogs
Dogs are to be kept on a lead and under control at all times whilst on the site. Outside our peak periods dogs may be exercised, off leads in our Summer Camping field. At other times you may use the large field that is adjacent to our holiday park. Any responsible owner allowing their dog to continually foul the site without cleaning up after them may be asked to leave the site without refund. Any accidental dog fouling must be cleaned up immediately. Please use the dog bins that have been provided around the site. PETS MUST NOT BE LEFT UNATTENDED IN ANY UNIT. Dogs (except guide dogs) are not allowed in any of the buildings, inc toilet/shower blocks, games room, laundrette etc.
Dogs must be pre-booked and a charge applies, ChyCarne reserves the right to refuse certain breeds of dogs that it deems inappropriate on a family site
Dogs are not permitted to stay in cars overnight or to be left in cars unattended for any duration that would be considered to be harmful to there health.
Refuse/litter
Litter and tied bin sacks must be placed in the bins provided Rubbish must not be left outside caravans,tents etc.
Children
All children must be kept under adult supervision whilst using play the equipment. Please remember that your children safety is YOUR responsibility.
Selling of Alcohol on-site
We only sell alcohol to persons 18 or over Proof of age is required We reserve the right to refuse the sale of alcohol without a approved form of identification such as a passport, photo driving license or valid identification card.
Gazebos
These are allowed by permission only and must be pitched as directed.
Pup Tents/Trailers/ boats etc
Cars
We allow 1 car per pitch, extra cars may be charged for and may need to be parked away from the pitch.
There is no charge for pulling vehicles, units or equipment off pitches but its at the owners risk.
ONLY FULLY QUALIFIED AND INSURED DRIVERS ARE PERMITTED TO DRIVE VEHICLES WHILST ONSITE, ANYONE BREAKING THIS RULE WILL BE ASKED TO LEAVE.
In the circumstances where a customers own vehicle or equipment is involved in an accident or incident ChyCarne reserves the right to close or restrict access to areas affected and salvage or remove vehicles or equipment at its discretion. In circumstances where an accident or incident was caused by a customer or anyone in the booked party or by their vehicle or equipment the owner will indemnify ChyCarne or its agents against all damage, claims, costs, demands, acts or omissions whatsoever arising and make reparation to ChyCarne any resultant costs, damages or losses ( consequential or otherwise) relating thereto.
Safety
Please drive at a walking pace whilst on site. (Speed limit 7 mph) please remember that Children will be playing.
Kite flying is not permitted within the static caravans area or where overhead cables are present
Ball games are only permitted on the camping and touring areas
Vehicles must not be parked on pathways and must not cause an obstruction to other users of the site.
Fire
Please familiarize yourself with the nearest fire safety point and equipment around the park. (Red fire points )
Authority
The right is reserved to refuse admittance or to terminate the visit of any person or persons whose conduct is considered detrimental to Chy Carne Holiday Park or to other visitors.We will not tolerate any abusive behavior towards other holiday makers or our staff. Any abusive behavior will result in you being ask to leave the site forthwith. No refunds will be due if we have to terminate your holiday/visit.
Liability
The owners will not accept any responsibility or liability in respect of any injury or damage to any person or the property of any person using the site howsoever caused or sustained or facilities becoming unavailable due to circumstances beyond our control
Please inform us of any problems that occur during your stay as we regret that we cannot rectify complaints once you have left the park.
Fire Pits / Baskets & Chiminea`s
Absolute care must always be taken when using this type of equipment on site. Persons under the age of 18 must NOT be left unattended at ANY time near a lit fire Please ensure that you know where the nearest fire point is located before you light your fire . Please remember that all Fire pits / Baskets chiminea`s will remain very hot for sometime after use. Please ensure that your children are aware of these dangers. If possible please ensure that the fire is extinguished by using water when not attended. Please do not remove any wood from around the site, we have large bags of logs available to purchase from our onsite shop.
Noise
We encourage people to enjoy the outdoor life style. We appreciate that sometimes its easy to forget that noise can travel at night and ask that noise is kept as low as possible and that you are always respectful to your neighbors. Our staff do regular patrols around the site, if noise is deemed to be to excessive our staff will advise you accordingly. No loud music please
We do not allow the use of portable generators on the park without consent
We will remove people from the site that continually cause a nuisance to others.
Please note Chycarne are not responsible for noise that may be coming from off the campsite from other persons or any businesses
operating within the area
Please remember that July & August are our busiest months, if you like it quiet and peaceful, then please come out of season, when we are a quiet and relaxing site However please note that many of our facilities will not be open
Persons using ChyCarne and its facilities do so entirely at their own risk and Chy Carne will not accept liability for the loss or damage to persons and/or property, or accommodation or facilities/amenities unavailable due to circumstances beyond our control.
NO REFUNDS WILL BE DUE IF YOU ARE ASKED TO LEAVE OR IF YOU DECIDE TO LEAVE EARLY.
Please remember that July & August are our busiest months, if you like it quiet and peaceful, then please come out of season, when we are a quiet and relaxing site However please note that many of our facilities will not be open
We will not accept any liability for any lost or stolen property.
Commercial Vehicles
Only accepted by prior agreement
ELECTRIC LEADS – For safety we only permit electric hook-up leads that comply to BS6500 and BS4343 standard.
We do not allow home made leads with an extension socket.Only approved electric leads with built in circuit breakers are permitted. For safety we reserve the right to disconnect your electric lead from our electric hook up if the correct lead is not being used.
Tel. 01326 290200 or 01326 291161
Email enquiries@camping-cornwall.com
www.chycarne.co.uk
updated 28.04.23
